Privacy Policy
Last Updated: 2024. This policy outlines how Kind Thread collects, uses, and protects your data in compliance with Quebec and Canadian privacy laws.
1. Data Controller
Kind Thread (referred to as "we", "us", or "our") acts as the data controller for the information processed through this website. We specialize in assisting Montreal residents with tax credits for thermal insulation, solar panels, and heat pumps.
Contact our Data Protection Officer at:
Email: 1250 René-Lévesque Blvd W, Montreal
2. Applicable Law
As we operate in Montreal, Quebec, our data processing activities are governed by:
- Law 25 (formerly Bill 64) - An Act to modernize legislative provisions as regards the protection of personal information.
- PIPEDA (Personal Information Protection and Electronic Documents Act) - The federal privacy law for Canada.
3. Information We Collect
Personal Identifiers
When you request an energy audit or tax credit assessment, we collect: full name, phone number, email address, and residential address in Montreal.
Technical & Usage Data
IP address, browser type, device information, and interaction data via cookies to improve our subsidy database tools.
Property Information
Data regarding your home’s current insulation, heating systems, and energy consumption to determine eligibility for eco-grants.
Communication Data
Records of your inquiries and correspondence with our consultants regarding solar incentives or window replacements.
4. Purpose of Processing
We process your data based on the following legal grounds:
- ● Consent: To send you updates on new tax credit programs.
- ● Contractual Necessity: To perform energy audits and process grant applications.
- ● Legal Obligation: To comply with Quebec tax reporting and financial regulations.
- ● Legitimate Interest: To optimize our website performance and prevent fraud.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, audit data for eco-tax credits is kept for 7 years to align with Canadian Revenue Agency (CRA) and Revenu Québec audit cycles.
6. Your Rights Under Law 25
Residents of Montreal and Quebec have specific rights regarding their personal data:
Right to Access
Request a copy of all personal data Kind Thread holds about you.
Right to Rectification
Correct any inaccurate or incomplete information regarding your property or identity.
Right to Erasure
Request the deletion of your data when it is no longer needed for tax credit processing.
Right to Portability
Receive your data in a structured, commonly used, and machine-readable format.
Right to De-indexation
Request that we stop disseminating your information or de-index links associated with your name.
Right to Withdraw
Withdraw consent for marketing communications at any time.
7. Third-Party Transfers
We may share your data with:
- Government agencies (Revenu Québec, Natural Resources Canada) for grant processing.
- Certified energy auditors and HVAC contractors in the Montreal area.
- Cloud service providers for secure data storage (servers may be located outside of Quebec).
8. Security Measures
Kind Thread implements robust technical and organizational measures including SSL encryption, two-factor authentication for staff, and regular security audits to protect your sensitive financial and property data against unauthorized access or theft.
Related Resources
Questions about your data?
Contact our compliance team for a full disclosure of your stored information.