Cookie Policy
Last Updated: 2024 | Jurisdiction: Quebec, Canada
Introduction & Scope
Kind Thread ("we", "us", or "our") operates the platform dedicated to helping Montreal residents navigate eco-tax credits, thermal insulation grants, and solar incentives. In providing these services, we utilize cookies and similar tracking technologies.
As we operate in Montreal, Quebec, our data practices are governed by the Act respecting the protection of personal information in the private sector (Law 25), as well as the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This Policy explains what cookies are, how we use them, and your rights to control their use.
What are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the owners of the site.
Under Quebec's Law 25, cookies that identify you or allow for profiling and tracking are considered personal information and require clear, transparent consent before being activated, unless they are strictly necessary for the functioning of the site.
Categories of Cookies We Use
1. Strictly Necessary
These are essential for you to browse the website and use its features, such as accessing secure areas or calculating tax credit eligibility.
- • Session ID: Expires when browser closes
- • Security: Prevents CSRF attacks (24 hours)
- • Consent Status: Stores your cookie preferences (12 months)
2. Analytical/Performance
We use these to understand how visitors interact with our Montreal Eco-Tax guides. This helps us improve site navigation and content relevance.
- • Google Analytics: Tracking user flow (2 years)
- • Hotjar: Heatmaps of interaction (365 days)
- • Page Load Timers: Monitoring site speed (Session)
3. Functionality Cookies
These allow the site to remember choices you make (such as your language preference or specific rebate programs you viewed).
- • Language Selector: English/French toggle (1 year)
- • Form Persistence: Saves draft grant applications (30 days)
4. Marketing & Targeting
Used to deliver advertisements more relevant to you and your interest in home energy efficiency improvements.
- • Facebook Pixel: Retargeting for solar panels (90 days)
- • Google Ads: Conversion tracking for audits (3 months)
Legal Basis for Processing
In accordance with Quebec's Law 25, Kind Thread operates on the principle of "Privacy by Default." This means:
- Strictly Necessary Cookies: Deployed based on our legitimate interest to provide a functional service. Consent is not required but you are informed of their use.
- Non-Essential Cookies (Analytics/Marketing): These are disabled by default. We only activate these cookies if you provide express, opt-in consent via our cookie banner.
- Right to Withdraw: You may withdraw your consent at any time without justification.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages (e.g., embedded maps for Montreal energy audit centers or YouTube videos explaining insulation techniques). We do not control these cookies. We recommend checking the third-party websites for more information about their cookies and how to manage them.
Contact & Compliance
If you have questions about our use of cookies or our compliance with Quebec's Law 25, please contact our Data Protection Officer:
Kind Thread Legal Department
Address: 1250 René-Lévesque Blvd W, Montreal
Email:
Phone: +1 (495) 946-5721
For more information on how we handle personal data, please visit our Privacy Policy.